From visitor to customer with a conversion strategy.
Whether you are aiming for a purchase, a form entry or some other action, developing a conversion strategy is essential to optimise your digital platform. This journey to conversion is dynamic and can change based on the needs of the user and the goals of your organisation.
We are working together on these steps
Targets and KPIs
A conversion strategy starts by setting clear goals and defining the corresponding key performance indicators (KPIs). By making these insightful, you lay a foundation, allowing you to track progress and evaluate the success of the strategy at the end. With the measurable KPIs, we can continuously optimise your strategy so that your objectives are increasingly met.
Triggers
From the formulated KPIs, we devise suitable triggers to encourage the target audience to take action. These could include notifications, calls-to-action, recommendations or personalised content that lead to a higher conversion rate. These triggers are tailored to the specific needs of your target group (which we identified during Sprint 0 and respond to the different phases of the customer journey.
Choice flows
For a successful conversion, a user often goes through several steps, such as exploring your offer, adding products to the cart, filling in details, going through the payment process and receiving a confirmation. It is essential that these steps feel simple and logical. Therefore, we design a choice flow that effortlessly guides the user from one step to the next, without confusion or obstacles. A smooth and user-friendly experience is crucial to prevent users from dropping out.
Customer retention
After a user has converted, or taken action, it is important to build an ongoing relationship. Customer retention is all about creating value after the conversion. This can be done through follow-up actions and targeted marketing and sales promotions. Good customer retention ensures that the investment in the initial conversion pays for itself, while you continue to respond to the needs of your target audience.
We help corporates move like start-ups, and start-ups grow into corporates.
Curious about a customised conversion strategy?
Send a message without obligation, and together we will look at what is possible for your organisation.
With realness and a focus on quality.
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