AI-Chatbot: next-level customer service.

An AI-driven chatbot offers a smart solution: it takes repetitive questions off your hands, supports your employees with valuable customer information and helps automate processes. This way, you create a service that is not only efficient, but also truly meets your customer's needs, day and night.

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More info on an AI-Chatbot

AI Chatbots: smart support for your customer service.

You probably recognise it: your team answers the same questions over and over again, while queues mount and not every customer gets the attention they deserve. Hiring night or weekend shifts is often not an option, and customer information is scattered in different systems. This makes it difficult to give everyone a consistent experience. A smart chatbot can change this. It is available 24/7, gives customers quick answers and supports your team by making relevant data and smart recommendations readily available. This makes conversations more personal, faster and a lot more efficient.

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6 ways an AI chatbot will transform your customer service

24/7

Customers get immediate answers, 24/7. This drastically reduces waiting times, prevents frustration and ensures that your organisation always appears accessible and reliable, without employees having to be constantly online.

Satisfaction

Personal and consistent answers make customers feel understood and helped. This strengthens the relationship, increases customer loyalty and contributes to positive word-of-mouth, making customers more likely to return.

Efficiency

Repetitive queries are handled automatically, allowing your team to focus on more complex tasks and strategic projects. This increases productivity and ensures a better division of labour within your organisation.

Insight

Every interaction provides valuable data on customer questions, needs and behaviours. This information helps you spot trends, optimise processes and make better-informed decisions for marketing, sales and service.

Scalability

The chatbot can easily serve more customers and channels without additional staff. Whether you grow in number of customers, products or communication channels, your service remains consistent and reliable, even at peak times.

Conversations

Fast and relevant answers help customers make choices faster. This increases the chances of purchases, leads or sign-ups, while customers have a positive experience that motivates them to return.

What is an AI chatbot anyway?

An AI chatbot is a digital assistant trained to understand human language and carry out conversations. This means customers are not stuck with standard answers, but talk to a smart bot that thinks with them and recognises context. The chatbot can answer frequently asked questions directly, guide customers through processes or refer them when a human colleague is needed. Because the chatbot is linked to your existing systems, it knows exactly who the customer is, what is going on and can provide relevant, personalised answers. And that 24 hours a day, 7 days a week. So what feels like direct, accessible service to your customers.

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How Cube realises an AI Chatbot together with you.

Analysis

Cube starts by mapping the existing processes, frequently asked customer questions and systems used. Internal workflows and data sources such as CRM, ERP or customer portals are also examined. This creates a complete picture of where the chatbot can add most value and what information is needed for personalised answers.

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Goals

Together with the organisation, we determine what the chatbot must achieve: reducing waiting times, relieving employees, increasing customer satisfaction and/or boosting conversion. Cube helps make these goals concrete and measurable, so that success can be seen later.

Design

The chatbot is tailored to the tone-of-voice of the organisation and the expectations of the target audience. Conversation flows are carefully crafted, including scenarios for complex queries and referrals. Personalisation ensures that customers receive relevant information based on their profile and previous interactions.

Link

Cube links the chatbot to systems such as CRM, ERP, DMP and customer portals. This way, the bot has context about the customer, can include previous interactions and provide accurate, real-time information. Think checking invoices, deliveries or product information without an employee's intervention.

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Training

The chatbot is powered by historical data and sample conversations. Machine learning algorithms analyse patterns in language and intentions, helping the bot learn how to give correct answers. The chatbot learns from every interaction, getting better and better and adapting to your organisation. With each interaction, it gets smarter and better at understanding nuances and complex questions.

Testing

Before going live, the chatbot is extensively tested in realistic scenarios. Cube checks that responses are correct, relevant and consistent. Feedback from employees and customers is used to refine call flows and continuously improve the experience.

Live

Yay, we are live! After going live, Cube monitors performance, analyses interactions and identifies new frequently asked questions. The chatbot continues to adapt and improve, so that the organisation continuously benefits from an efficient, intelligent and customer-centric service solution.

From idea to reality

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The heart of your smart AI chatbot

A Data Management Platform is at the heart of a smart AI chatbot. It collects and organises customer data from systems such as CRM, ERP and customer portals so that the chatbot knows who the customer is, what interactions have taken place and what products or services are relevant. With this context, it can provide personalised, targeted answers, refer to the right employee or process, and learn from each interaction to perform better and better. In this way, the chatbot conducts valuable, context-aware conversations that match your customers' needs.

More info on the DMP

Machine Learning X DMP

Machine learning uses customer data to recognise patterns, understand intentions and provide increasingly better, personalised answers. A Data Management Platform provides the necessary information for this, such as customer profiles, interaction history and context from systems like CRM or ERP. Together, they ensure that the chatbot continuously learns from every interaction, extracts relevant information from different sources and conducts conversations that match customer needs, making service faster, smarter and more personalised.

Security & privacy guaranteed.

Security and privacy are guaranteed from the start: our ISO 27001- and NEN7510 processes are audited periodically and form the foundation for compliant AI applications. This keeps management clear, you can trust releases and you know the solution is scalable for future applications. With Cube, AI becomes not an experiment, but a working feature that strengthens your core processes and delivers measurable value.

When is an AI chatbot right for your organization?

Pressures

Your customer service team is overflowing with questions and waiting times are increasing. A chatbot can take over repetitive queries, allowing employees to focus on more complex cases.

Peak traffic

During busy periods, such as campaigns or holidays, the chatbot can instantly provide extra capacity without you having to deploy extra staff.

Personalization

You want customer conversations to be personal and relevant, but lack the time or resources. An AI chatbot can use context from customer data to provide targeted and appropriate answers.

Fragmented data

Customer information is scattered across different systems, leaving customers feeling misunderstood. A chatbot can combine data from multiple sources and provide a consistent experience.

Insight

You want to better understand what customers ask and need. Through machine learning, the chatbot analyses conversations and generates valuable insights for process and service improvement.

24/7

Customers always expect quick answers, even outside office hours. An AI chatbot is constantly ready and increases your customers' accessibility and satisfaction.

Your customer service smarter and faster.

Want to discover for yourself what an AI chatbot can do for your customer service? Whether you are struggling with long waiting times, want to improve the streamlining of customer interactions, or are just looking for ways to provide 24/7 service without extra staff, together we will look at your unique situation and develop a solution that exactly matches the needs and challenges within your organisation. Feel free to contact us for a chat and experience for yourself how smart technology can take your customer service to the next level.

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Would you rather have a chat first rather than get a quote straight away? Of course. Together with Mans, you can explore how an AI chatbot can enhance your customer service.

Mans Booijink - Operations Manager bij Cube - Oldenzaal

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Amber Stuivenberg, projectmanager bij Cube

Amber Projectmanager

Good at padel, social and has a good dose of humor. As project manager at Cube, Amber brings technology and client together and ensures that projects run smoothly. Sporty and curious, always ready for a new challenge and to achieve great results together with the team.

Bart Developer

Whether he's on the judo mat or in the office, Bart brings energy and humor wherever he goes. Always in good spirits, quick-witted, and a colleague you can truly count on.

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Tukker, lover of squash, PSV, and photography during the golden hour. Bernard has been working with code for years, paying attention not only to functionality but also to readability and testability. Quiet, precise and always focused on beautiful and well-working solutions.

Bob ten Vergert - Security officer bij Cube - Oldenzaal

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Demi Weustink - Office Manager bij Cube - Oldenzaal

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Dennis Hofs, Full-stack developer bij Cube Oldenzaal

Dennis Full Stack Developer

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Guus Oude Kotte - Back-end Developer bij Cube - Oldenzaal

Guus Full Stack Developer

Genuine Twente down-to-earthness, you're going to find that with Guus. An approachable and open person, a rock for our team.

Jarno Rutjes - Business Director bij Cube - Oldenzaal

Jarno Business Director

As fanatical as Jarno is in the gym and on the tennis court, he is also committed within Cube. His strength? Thinking along with clients' business and getting to the heart of business processes.

Jarno Witjes - Back-end Developer bij Cube - Oldenzaal

Jarno Back-end Developer

A true professional, Jarno keeps every appointment and delivers reliable results.

Jasper Lanting - Projectmanager bij Cube - Oldenzaal

Jasper Developer

With his technical background, he is the perfect link between the developers and our clients. He is a true team player: sociable, structured and therefore a top Project Manager.

Jenne Morsink - Digital Marketeer bij Cube - Oldenzaal

Jenne Digital Marketeer

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Jeroen Mager - Back-end Developer bij Cube - Oldenzaal

Jeroen Back-end Developer

Just as in jujutsu, the sport Jeroen practices, the same applies at Cube: Jeroen thinks ahead and acts decisively.

Job CEO | Executive

As founder of the organisation, Job starts his working day full of pride. Proud of the Cube team, of what we have achieved together and full of energy to realise our ambitious goals.

Joost Tech Lead | Team Pentagon

An expert in app development, who loves to share his knowledge! With a keen interest in others and a determined attitude, Joost is an asset to any project.

Jordy ten Elsen - Tech Lead Developer bij Cube - Oldenzaal

Jordy Software Architect

With a good dose of (rubber duck) humour, Jordy oversees every situation perfectly. You don't have to chase anything because he always has everything under control.

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Justin Tech Lead | Team Hexagon

If there is anyone you can count on within the team, it is definitely Justin! With his sense of responsibility, he radiates calmness to his colleagues.

Kees Projectmanager

Kees' positive vibe is contagious for the team. A real go-getter, he always makes sure everything is done in the right way - and that way he gets everyone on the same page.

Kevin Veldscholte- Developer bij Cube - Oldenzaal

Kevin Developer

With his cheerful attitude and fresh outlook, Kevin has become a valuable force. He possesses a lot of expert knowledge and puts it to effective use every day.

Laura Spierings - Digital Designer bij Cube - Oldenzaal

Laura Digital Designer

A creative and curious professional with a passion for design and FC Twente. Cheerful, enthusiastic and always up for a good conversation, she brings both atmosphere and quality to her work.

Maartje Harms - Content marketeer bij Cube - Oldenzaal

Maartje Content Marketeer

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Mans Operations Manager

With a good dose of enthusiasm, Mans focuses daily on optimising processes and working methods. Cooperation is key, with the aim of achieving great results together.

Marcus Projectmanager

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Marleen Projectmanager | Team Lead Octagon

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Mart Nijland - Front-end Developer bij Cube - Oldenzaal

Mart Front-end Developer

With genuine interest, Mart builds front-end experiences that stand out. A precise person with whom working together is always a pleasure.

Melanie Projectmanager | Team Lead Hexagon

Thanks to Melanie's process-oriented approach, nothing gets left behind and everything comes together within the projects. With her enthusiasm, she takes the team with her in this.

Mick Tech Lead | Team Nexus

Mick works as a Tech Lead and collaborates closely with colleagues and clients to develop practical and smart solutions. With a strong focus on communication and the use of AI, he contributes to increasingly efficient workflows.

Nicky Projectmanager

Nicky brings people together, keeps an overview and ensures that plans become reality. With her creative vision and down-to-earth approach, she steers projects smoothly to the desired result. Always eager to learn and keen on content.

Onno Scheuten - Business Controller bij Cube - Oldenzaal

Onno Business Controller

With an eye for detail and a talent for numbers, Onno makes sure every comma and decimal is correct. Structured and disciplined - both in the office and on the tennis court, where precision and strategy come together.

Remi Software Architect

With a passion for imparting his expertise to colleagues and clients, Remi is known within Cube as the team's mentor - or as many call him: 'the Padre'.

Rogier Lohuis, Business Consultant bij Cube

Rogier Business Consultant

Rogier speaks the language of both our clients and our developers. Understanding processes? He is an expert at that!

Rosan van Oers - Manager People & Organization bij Cube - Oldenzaal

Rosan Manager People & Organization

Rosan is the connecting force within our team. Committed, sincere and punctual - the enquiry point that brings people together and keeps the organisation running smoothly.

Roy Teusink - Javascript Developer bij Cube - Oldenzaal

Roy Full Stack Developer

Roy has made his hobby his profession, with a passion for programming and an eye for detail. A quiet, extremely thorough developer who has his work cut out perfectly.

Ruben Assink - Full-stack Developer bij Cube - Oldenzaal

Ruben Full Stack Developer

Enterprising and structured - Ruben is a developer with vision... and he is always up for a game of darts in the break!

Ruben Vaalt - Digital Designer bij Cube - Oldenzaal

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A Digital Designer who combines innovation and structure, where his work is not only beautiful, but above all functional and purposeful.

Sander Bekkedam - Developer bij Cube - Oldenzaal

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Tamara Business Consultant

Tamara knows how to turn any issue into new opportunities with her energy and creative thinking.

Thomas Meulenbroek - Back-end Developer bij Cube - Oldenzaal

Thomas Back-end Developer

A skilled Back-end Developer with a social attitude. Whether it is getting to the bottom of an issue, playing ping-pong or a game of football on the square - he always plays at a high level.

Tom Tech Lead | Team Octagon

Think of speed? Then you think of Tom! Whether it's fast cars or racing on the go-kart track - as long as it goes fast. So the innovative technology in this industry suits him perfectly.

Wesley Projectmanager

Met zijn IT-ervaring in ERP-software als consultant en projectmanager helpt Wesley klanten graag bij het realiseren van slimme automatisering en digitalisering als waardevolle aanvulling op hun ERP- en CRM-systeem.