Cube X Fundaments

The conversation begins with a look back. Larik-Jan tells how once, in the final stage of his studies, he started at Fundaments. "We were on Hengelosestraat then, in a space of 12 square metres," he recalls. It was a different time when web hosting still ran on a single pizza box-sized server. Since then, Fundaments has grown into a specialist in private cloud solutions, with a clear vision on data, security and customisation.

From web hosting to Private Cloud solutions.

Over the years, Fundaments grew, shifting its focus to more complex infrastructures and customised solutions for organisations. Fundaments became a specialist in private cloud solutions, focusing on customer needs. At a time when large hyperscalers like Microsoft offer generic cloud services, Fundaments offers customisation, security and control over data, with data centres in the Netherlands that comply with strict security requirements and Dutch legislation.

Building with Cloud Lego.

Fundaments increasingly works with organisations that want to keep a grip on their data: municipalities, hospitals and large organisations with specific requirements. These parties do not want dependence on anonymous, large-scale providers, but seek short lines of communication and customised solutions. That is exactly where Fundaments stands out. Their offered private cloud infrastructure is often described as "Cloud Lego": building blocks that customers deploy in their own way, whether for hosting critical systems, secure data storage or complex IT infrastructures. All from Dutch data centres.

Grip on data and processes.

"Fundaments has always been a stubborn organisation," says Larik-Jan. The portal they originally developed themselves was initially adequate, but as the organisation grew, it became clear that the existing systems no longer offered the efficiency needed. There were increasing requests for specific customisations, such as own records, invoice specifications and other key processes.

The biggest challenge was the complexity of the subscription types used in the products offered. Some subscriptions were fixed, while others were metered based on consumption. This caused billing to vary every month. How could the subscription and associated billing always be updated accurately? They saw that no standard solutions existed that met these specific requirements, which made them wonder, "Should we develop and manage this ourselves?"

Connected by entrepreneurship from Twente.

They decided to focus on their core business and started looking for a suitable digital partner to meet this challenge. Local involvement played a major role: Fundaments wanted short lines of communication, fast switching and a party that really thought along with them. Cube turned out to be the ideal partner. The collaboration went further than just technical support. Cube not only provided the necessary expertise, but also asked the right questions. "I myself am pragmatic and know very well what I want," says Larik-Jan. "But with such a complex project, it is very nice when someone monitors the bigger picture. Cube made sure everything came together into a working whole."

Internal efficiency with a Data Management Platform.

From the start, work was done in sprints, with weekly sessions ensuring that Fundaments could actively think along and had a clear picture of progress. Together with Fundaments, Cube developed a Data Management Platform (DMP) with customer portal, which not only streamlined internal processes, but also improved the customer experience.

One press of a button, and everything is done in five minutes.

The new DMP provides better insight and control. After the first phase of the project, which focused on back-office and invoicing, the first improvements were already evident. "At first, invoicing was a lot of work, but now it has been accelerated and simplified: one press of a button, and everything is done within five minutes," says Larik-Jan.

The future: automation as the key

Fundaments looks to the future with confidence. "Everything that can be automated, we want to automate," says Larik-Jan. Automation allows them to respond to their customers' needs faster and more efficiently, enabling them to offer even better customisation. This focus on automation not only makes for more efficient internal processes, but also allows Fundaments to fully focus on improving customer relationships.

An important step towards Customer Intimacy.

The customer portal will soon go live and Fundaments already has many plans to celebrate this launch. Iris will oversee the process and ensure that the launch is well publicised. The aim is not only to celebrate the launch, but also to give customers a warm welcome when using the new portal.

With the integration of the DMP and the launch of the customer portal, Fundaments is taking an important step towards further strengthening customer relationships and providing customised solutions that support the future of the organisation.